Do you use instant messaging tools in your profession like Slack or Microsoft Teams to send direct or group messages? Do you assume everybody you send these messages to will be able to visually see the pop-up alerts or hear the audible alert and know what application is sending that alert? If somebody you are sending these messages who use a screen reader like me your assumption maybe incorrect that your audience will see these messages for a variety of reasons described below.
Even if the screen reader user is not typing and listening to their screen reader at the time the message occurs, is not holding a conversation in or out of a conference call or other reasons preventing the user from hearing or recognizing an audio sound alert. Most people do not know a screen reader cannot read multiple messages at the same time. This means that if three message alerts happen very close to each other the screen reader will start to read the first alert, stop whenever the second alert starts, stop again whenever the third alert starts causing the screen reader user to hear parts of the three messages if they are not typing or being distracted by other things.
Another challenge is locating what software sent the message and locating where the message is in a variety of locations in many software applications the user may be using. Responding to messages or alerts quickly and efficiently in between meetings and other work could also be challenging preventing the screen reader user from actively participating adding their unique and valuable comments to critical work topics and participating with others in fun messages.
Depending on your workload in your profession if you use a screen reader and even if you are highly skilled in these tools and there were no usability or accessibility barriers with the software it would not be feasible to read and react to all messages in real time.
I was told by a couple of screen reader users that one effective way to not miss any messages is to set aside some time every day and go to whatever applications and parts of the applications chats and alerts are sent to and see what you have missed throughout the day. However, if you are an extremely busy professional like me finding time to read and respond to alerts later is difficult. Plus, this lack of a timely response to direct or group messages could appear to some to be unresponsive.
Let us leverage alerts and IM tools to increase efficiency. However, realize that it is possible not all your participants may be able to respond or read the alerts in a timely manner.
I encourage you to read “Achieving Mental Focus in Spite of Multiple Audible Distractions” I wrote to learn more about this topic and how what I described might not only affect people with hidden or visible disabilities they could also affect people without a disability.
I hope this blog post educated you on a few reasons why some individuals may not see or respond to your digital technology messages.
Have you ever been on the receiving end of having to read a chat message much later than when it was sent, therefore missing out on the opportunity to assist? Or maybe a teammate asked you to do something which if you are a screen reader user maybe you never saw that request? Have you ever experienced being on a conference call and talking to several people, reading some notes with your screen reader which is reading aloud these notes all while multiple chats are going on from different applications and trying to concentrate on the goal of the meeting?
Do you have any advice on how to be more inclusive for individuals using assistive technology who may not be able to see the chat messages or respond to it in a timely manner?
I look forward to hearing your thoughts and comments. Therefore, if you have any comments or feedback, please send an email to Bill Tipton since unfortunately the comments are closed to my blog site.
Bill Tipton
Contributing Author,
Global Dialogue Center
http://www.globaldialoguecenter.com/
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